Course curriculum

    1. Data Team Training Intro

    1. Communication Intro

    2. Communication Resources

    3. Communication Glossary

    4. 1.1 Slack: Channels

    5. Slack Assignment

    6. 2.1 Zendesk: Navigating Zendesk

    7. 2.2 Zendesk: Macros

    8. 2.3 Zendesk: Ticket Overview

    9. 2.4 Zendesk: Data Team Ticket Process

    10. 2.5 Zendesk: Start to Finish Integration Ticket

    11. Zendesk Assignment: Create a Ticket

    12. 3.1 Hubspot: How to Search Hubspot

    13. 3.2 Hubspot: Overview

    14. 3.3 Hubspot: Contacts

    15. 3.4 Hubspot: CJR

    16. 3.5 Hubspot: Notes

    17. Hubspot Activity

    18. Hubspot Customer Research

    19. Integration Request Quiz

    1. Student Portal Intro

    2. Support Portal Resources

    3. Support Portal Glossary

    4. 5.1 How the Support Portal is Organized

    5. 5.2 How to Create Articles

    6. 5.3 How to Edit Articles

    1. Student Information System Intro

    2. Student Information System (SIS) Resources

    3. Student Information System (SIS) Glossary

    4. 6.1 Overview of a SIS

    5. 6.2 SIS We Currently Have Directions For

    6. 6.3 One Roster

    7. 6.4 Classlink & Clever SSO

    8. Student Information System (SIS) Quiz

    1. Integration Overview Intro

    2. Integrations Overview Resources

    3. Integrations Overview Glossary

    4. 7.1 Integration Overview

    5. 7.2 Required Fields

    6. 7.3 New Integration vs Returning Customer

    7. 7.4 Integration Tools Overview

    8. 7.5 Common Issues with Integrations

    9. Integration Overview Quiz

    1. CSA Intro

    2. CSA Resources

    3. CSA Glossary

    4. 8.1 CSA Intro

    5. 8.2 CSA Overview of Each Section

    6. 8.3 Landing Page of CSA

    7. 8.4 CSA Customer Data Section

    8. 8.5 CSA File Map

    9. 8.6 CSA Column Map

    10. 8.7 CSA Expressions

    11. 8.8 CSA Filters

    12. 8.9 CSA Verifying Data

    13. 8.10 CSA Imports

    14. CSA Activity

About this course

  • Free
  • 111 lessons
  • 0 hours of video content